Shipping & Returns
Shipping & Returns
Thank you for shopping with HoneyColony! We are a hive run by actual human beings who care about you and our community.
Please note that when dealing with USPS, First Class shipping will be bumped to Priority Shipping if the package weighs more than 13 ounces. This is an automatic process initiated by The United States Postal Service — we do not have control over this. That being said, we are a small, but growing, boutique company that cares about our customers and fair pricing.
HoneyColony does ship internationally, however specific shipping practices vary from country to country. Please note there may be additional custom fees — which we have no control over — that may have to pay in additionally. Please contact us via the help form to request international shipping.
You may return most new, unopened, unused, non clearance items within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please contact Customer Service at firstname.lastname@example.org in order to start the return process. Please include the order# and original email associated with the order to show proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers ,or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item that is not in its original condition or that damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery (This is a case-by-case basis and up to our discretion).
Please note there is a 15% restocking fee on some products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Please note: shipping costs and processing fees are non-refundable. If you receive a refund, the cost of shipping and the processing fee will be deducted from your refund, so you will only receive a refund on the item(s).
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment — refund time period varies between banks and cards.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, contact your credit card company or bank, as it may take time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. Please take photos and email firstname.lastname@example.org to start the exchange process.
Reaction to Products
We understand that not all bodies are created equal. And although we are transparent with ingredients in all of our products, we are aware that some products may cause reactions to the body. If you have any reactions to a product please contact us at email@example.com.
You will be responsible for paying for your own shipping costs when returning or exchanging an item.
If you are returning or exchanging an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Since we can’t guarantee the receipt of the shipped item, this will allow us to track the item and contact the shipper if there are any issues. Most importantly, this will allow either of us to file a claim against them if the package goes missing.
Bitcoin Refund Exchange Rate Policy
The refunded bitcoin amount will be calculated using the BBB rate at the time the refund is made. The precise bitcoin amount will likely be different than the original amount sent, but its value will be equivalent in the pricing currency.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org