Thank you for shopping with HoneyColony. We are a hive run by real human beings who care deeply about our customers, our community, and the sustainability of small independent businesses.
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and holidays). During sales or high-volume periods, processing times may be slightly longer.
Once your order ships, you will receive a confirmation email with tracking information.
CARRIER RESPONSIBILITY & DELIVERY ISSUES
Once an order has been shipped and accepted by the carrier (e.g., USPS), HoneyColony is no longer responsible for delivery delays, misdeliveries, or lost packages caused by the carrier.
Delivery estimates are provided by carriers and are not guaranteed. Carrier delays, including statuses such as “In Transit,” “Arriving Late,” or weather-related delays, are outside our control and do not qualify for refunds.
A package is not considered lost unless and until the carrier officially declares it lost after completing their investigation period.
Customers may file a claim directly with the carrier using the provided tracking number.
Shipping Methods & Carriers
We ship primarily via USPS and other major carriers as needed. Please note:
- USPS First Class packages over 13 oz are automatically upgraded to Priority Shipping by USPS. This is a USPS policy and outside our control.
- Delivery estimates are carrier-provided and not guaranteed.
Shipping Costs
- Shipping costs are calculated at checkout.
- Free shipping on domestic orders over $150 (excluding wholesale and international orders).
- Shipping fees are non-refundable once an order has shipped.
International Shipping
HoneyColony does ship internationally. However, international shipping practices vary by country.
Important International Terms:
- Customers are solely responsible for all import duties, VAT, customs fees, brokerage fees, or inspections imposed by the destination country.
- We cannot misclassify, undervalue, or alter customs declarations.
- Customs authorities may independently reclassify items.
- Customs fees are not grounds for refunds.
Refused or Returned International Shipments
If an international shipment is refused or returned due to unpaid customs fees:
- A refund will be issued only after the item is returned to us unused and in resellable condition.
- Original shipping costs and return shipping fees are non-refundable and will be deducted from the refund.
By placing an international order, you acknowledge and agree to these terms.
RETURNS POLICY
Eligibility
Most new, unopened, unused, non-clearance items may be returned within 30 days of delivery.
To initiate a return, contact [email protected] and include:
- Order number
- Original email used to place the order
Items must be:
- Unused
- In original condition
- In original packaging
Non-Returnable Items
For safety, hygiene, and regulatory reasons, the following items are not returnable:
- Perishable goods (food, flowers, etc.)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Sale or clearance items
Please do not send returns to the manufacturer.
Partial Refunds
Partial refunds may be granted (at our discretion) if:
- A book shows signs of use
- An item is returned damaged, missing parts, or not in original condition
- An item is returned after 30 days
Restocking Fees
A restocking fee of up to 15% may apply to certain products, particularly opened or handled items.
REFUNDS
Once your return is received and inspected, we will notify you via email regarding approval or rejection.
Refunds cover the product price only.
- Original shipping costs and processing fees are non-refundable.
- Approved refunds are issued to the original payment method.
- Processing times vary by bank or card issuer.
Late or Missing Refunds
If you have not received your refund after 10 business days, please contact your bank or card issuer first, then reach out to us at [email protected].
If a chargeback is filed before a return is completed, the refund process is paused until the dispute is resolved.
EXCHANGES
We replace items only if they are defective or damaged.
To request an exchange:
- Email [email protected]
- Include photos of the issue
If a replacement item is unavailable, a refund or store credit may be issued.
RETURN SHIPPING
- Customers are responsible for return shipping costs.
- For returns over $75, we strongly recommend using a trackable and insured shipping service.
- HoneyColony is not responsible for lost or untracked return shipments.
PRODUCT REACTIONS
Bodies are unique. While we fully disclose ingredients, individual reactions can occur. If you experience a reaction, please contact [email protected].
BITCOIN REFUNDS
Bitcoin refunds are calculated using the BBB rate at the time the refund is issued. The refunded BTC amount may differ from the original amount sent, but its value will match the pricing currency at the time of refund.
ABOUT CHARGEBACKS (PLEASE READ)
Chargebacks are extremely harmful to small businesses. They incur significant fees, administrative burden, and can jeopardize a merchant’s ability to process payments at all.
We are always willing to work directly with customers to resolve issues fairly and promptly. Filing a chargeback without first contacting us removes our ability to help, delays resolution, and harms independent businesses like ours.
By purchasing from HoneyColony, you agree to contact us first at [email protected] to resolve any concerns before initiating a chargeback or payment dispute.
QUESTIONS
If you have any questions about shipping, returns, refunds, or exchanges, don’t hesitate to get in touch with us:
📧 [email protected]
📧 [email protected]
📧 [email protected]
Policy last updated: November 2025
This policy is binding once posted and applies to all purchases made through HoneyColony.com.